1. Who can avail of the delivery service?
CgeNa offers free domestic shipping in partnership with WWWExpress. This means all buyers and recipients residing in the Philippines are entitled to avail of it.
2. How long does the shipping take?
Order shall be processed after a day of placement. Item should be delivered within 2-3 days or depending on your location.
3. Is delivery FREE?
YES! Shipping is absolutely free. Item/s purchased will be delivered to your door step within 48 hours upon receiving of payment.
See Serviced Areas List
4. Can I change my mailing address?
YES and NO. Before or during confirmation, mailing address can still be altered. However, once item is already in transit, mailing address can never be changed.
5. Can I refuse to accept the item if broken?
YES. Recipient has the right not to accept the item if damaged as long as the courier뭩 presence is still available. CgeNa will not consider claims of damaged item upon delivery if it has been checked after courier has left the area. In this case, please go to the nearest
Nokia Care Center.
6. How can I track my item?
Feel free to call CgeNa.com at (02) 812.5157 / 5159 / 5160. You may also visit us directly at: 2/F Ricogen Bldg., 112 Aguirre St., Legazpi Village, Makati City, Philippines 1229
7. What is Buy Now?
Buy Now is simple as buying an item in CgeNa. It allows you to buy an item anytime from CgeNa.com.
8. What are the items being sold in CgeNa?
Items currently available are authentic Nokia Mobile Phone. Additional products shall be added in the near future. Watch out for it.
9. Do I still need to Register?
Yes. New users of CgeNa are asked to Register to be able to utilize the following functions of the site:
• Flea Market
•Discussions
•Bidding
•Online Store
10. How do I register?
Registering is simple and easy. Just click on
Sign Up and follow the on-screen instructions!
11. How do I place an order?
Placing of order is very simple, click Buy Now and follow the on-screen instructions.
12. How will I know if you have received my online order?
There are two ways you can receive confirmation that CgeNa is processing your order:
• Email
• SMS
Or
You will receive a call from our Customer Service Representative within 24 to 48 hours upon placing your order to verify your purchase and the information you submitted to us.
13. Can I cancel an order after it has been submitted?
Yes. If for any reason you may want to cancel your order, you may do so via your account with CgeNa. In your Shopping Cart, you will see Cancel button to withdraw your order. However, items in-transit may never me cancelled.
14. How do I pay for an item?
How you pay for an item depends on the payment methods accepted by CgeNa and accessible to you. Right now, customers may only pay via Bank Deposit. Below are detailed instructions for paying thru our affiliated banks.
15. Why do I have to confirm after payment?
It is to ensure receipt of payment. CgeNa needs the transaction number for your order to be processed.
16. Where can I see the transaction number?
On the electronic receipt provided by the bank after your deposit.
17. When will I receive the item after payment?
Your purchase will be processed within 24 hours upon confirmation of payment.
18. When will I receive the item after payment?
Your purchase will be processed within 24 hours upon confirmation of payment.
19. How do I confirm?
Confirm payment through:
• Fax us at 8125155
• Call us at 8125157 to 59
• Email
support@raksoct.com with attached electronic receipt image
• Use Tiririt. Please send your MMS to
cgena@tiririt.com (read instructions here)
20. When should I pay for the item?
All sellers appreciate quick payment, and we suggest that you pay for the item as soon as you win the bidding or buy through our online store. For more detail see bidding and buying from online stores
21. What is Tiririt and how do I upload images to Tirit?
For more information on what Tiririt is,
click here.
To learn more about uploading images using Tiririt,
click here. Please remember to send the MMS message to
cgena@tiririt.com
22. What are the risks of cash deposits?
Payment is difficult to recover or cancel.
23. What are the benefits of Personal Checks / Bank Checks
Personal checks are traceable to a particular mailing address. You have to provide proof of payment and require a clearing cutoff.
24. Which payment methods are accepted?
We accept direct bank deposit until further announcement.
25. Are there any discounts if I purchase multiple items at the same time?
None.
26. Are the payments refundable?
No. Unless CgeNa could not provide the item ordered.
27. Who should I contact regarding malfunction of the item?
The service center authorized by the manufacturer based on warranty.
See Nokia Care Centre Locations.